Grievance Process
Saratoga Hospital:   If you believe that we have failed to provide these services of discriminated in another way on the basis of race, color, national origin, religion or creed, sex or sexual orientation, age, disability, marital status, military status or source of payment, you can file a grievance with the Director of Pastoral Care, at 518-580-2628.

Outside Agency:  You can also file a grievance in person or by mail, fax or email. If you need help filing a grievance with our Director of Pastoral is available to assist you.  You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically thru the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

     U.S. Department of Health and Human Services
     200 Independence Avenue SW
     Room 509F, HHH Building
     Washington, DC 20201

This statement is in accordance with the provision of title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, The Age Discrimination Act of 1975, and Regulations of the U.S. Department of Health and Human Services issued pursuant to these statutes at Title 45 Code of Federal Regulations Parts 80,84, and 91, and the final regulations for Section 1557, The Nondiscrimination Provision of the Affordable Care Act.
Click here to view our Non-Discrimination policy.

To file a grievance or complaint for DSRIP services provided at Saratoga Hospital: Click here to view policy
HOURS

Monday – Friday:
8:00 a.m. to 4:30 p.m.

Extended hours, by appointment:
Monday– Thursday:
7:30 a.m. to 8:00 a.m. and
4:30 p.m. to 7:00 p.m.

Lab hours:
Available during normal and extended business hours

PHONE

518-886-5600
Fax: 518-886-5880

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